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Customer Success Team

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Latest activity by Customer Success Team
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    Customer Success Team created an article,

    How to know whether CDNetworks is caching or not?

    Type the following command in the terminal app: dig 123.com.cdnga.net Use a curl command to manually attempt-cache a resource via a specific CDN PoP: curl --resolve 123.com:443:163.171.100.139 htt...

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    Customer Success Team created an article,

    Why I haven’t noticed any performance improvements after adding my site?

    There are two main possibilities if you haven't noticed any performance improvements: You haven't configured the DNS, or if you did, it's not done correctly. You haven't set up the cache rule for ...

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    Customer Success Team created an article,

    Why my DNS provider won’t let me add CNAME for my root domain?

    Some DNS service does not support root domain (e.g. example.com) CNAME function. This is a common issue in the DNS industry since the protocol/standard is not strictly regulated at this moment. Th...

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    Customer Success Team created an article,

    Which SSL versions are supported on the platform?

    The supported SSL versions are as follow: TLSv1 TLSv1.1 TLSv1.2 SSL Cipher Suite TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384 TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384...

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    Customer Success Team created an article,

    Why the AI Load Balancing performance data is different from actual user experience?

    Some website users might be accessing the website via a different edge server from the ones that we're using to measure performance. In this case, the data shown on the AI Load Balancing dashboard ...

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    Customer Success Team created an article,

    When should I skip the CNAME validation process?

    We normally DO NOT recommend skipping the CNAME validation process. However, there are some cases that the platform simply cannot detect the assigned CNAME on your DNS (if properly added). Here are...

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    Customer Success Team created an article,

    How to apply for an ICP license?

    In order to apply for an ICP license, the first step would be to incorporate a company in Mainland China. Foreign companies need to find a local Chinese partner who will have a controlling share of...

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    Customer Success Team created an article,

    Do I need an ICP license?

    An ICP License is only required if your website is hosted or delivered via CDN from inside of China. If you have a website hosted in China without a valid ICP License, after an initial grace period...

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    Customer Success Team created an article,

    What is an ICP license?

    An ICP License stands for "Internet Content Provider License", this is a permit that can be only issued by the Chinese PRC Ministry of Industry and Information. Any website hosted inside of Mainlan...

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    Customer Success Team created an article,

    How to custom response / request headers ?

    Step 1 On our system, go to edge rule , and press add rule button. Hostname is your domain name. Match Location is url path. the defined path , system supports regular expression.   Step 2 Writing...